Access to information: STAIRs

The Social Tenant Access to Information Requirements, known as STAIRs, give residents greater access to information about how New World Housing Association manages its homes and services.

Information we publish

We publish information that we hold in the following areas:

• Governance and decision-making: About New World⁠ and Our Board and Staff⁠
• Spending and finances: Annual Reports and Financial Information⁠
• Management of our homes: Maintenance⁠ and Our Improvement Programme⁠
• Our performance: Annual Reports, Satisfaction and Complaints Information⁠
• Housing services: Information for Tenants⁠ and Help and Advice⁠
• Housing-management policies and strategies: Policies, Publications and Tenant Information⁠
• Lists and registers: We maintain statutory safety registers and other records needed to manage our homes and services. These include records relating to gas, electrical, fire, water and asbestos safety, where applicable. We publish appropriate information from these records while protecting residents’ personal information and information that could affect safety or security.

We regularly review and update the information we publish.

Information we cannot publish

Some information may be withheld or redacted where it includes personal, confidential, commercially sensitive or safety-related information, or where publication would conflict with the law.

STAIRs does not require us to create records or information that we do not already hold.