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For our Tenants

Rent Payments

Tenants can pay their rent online via allpay Internet Payments using the link below.

To pay online, please vist www.allpayments.net using your payment reference number to login.

Rent Statements

Please login to OmniLedger at https://www.mytenancy.co.uk/ to view your rent statements.

Report a Fault

Please login to OmniLedger at https://www.mytenancy.co.uk/ to report a fault.

Contacts for emergency out of hours repairs are available here.



A Complaint is an expression of displeasure.

New World Housing Association takes complaints from our tenants seriously. The Association is committed to providing good quality services and we believe that complaints are one of the indicators which help us to determine whether we are providing a quality service to our tenants.

Tenants who wish to make a complaint should follow the procedure given in the tenants’ handbook and also the complaints information provided below.

How to Complain Booklet

Tenants Complaint Form

Complaints and Nuisance Log Sheet

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