Frequently Asked Questions (FAQs)
What do I do if I want to move into another home?
If you want to move into another New Worlds property you will need to complete a transfer form.
if you want to exchange your current home or move out of London the best option might be via the Home Swapper service www.homeswapper.co.uk.
If you want to downsize as your current home is too large for you, please contact your Housing Officer and we will assist you in finding a more suitable home for your needs.
If you want to move landlords or have a wider range of areas to choose from then your best bet is to register with your Local Council for a move. Please go to your Local council website and download their application or contact them for further information.
What do I do if I can’t pay my rent?
You can also download and complete our financial statement so you have a clear picture of your incomings and outgoings and where you can make cut backs.
Your rent is known as a priority debt and will take precedence over items such as credit card debts or store cards and even catalogues. It is advisable to contact other debtors to see if you can reduce your payments to them so that you can maintain your rent payments as this cannot be reduced. You may be entitled to other benefits so it’s important that you check with the department for work and pensions.
How do I get onto the housing list?
You will then have the opportunity to bid for properties with us, the local authority and other housing associations.
For mutual exchanges, you can register with the Home Swapper service – for more information go to www.homeswapper.co.uk.
When can I expect my repair(s) to be completed?
- Emergency – within 24Hrs
- Urgent – 5 working days
- Essential- 30 working days
- Planned/Routine -130 working days.
How soon your repair is done depends on which category the reported repair falls under. When a repair is reported a work order is raised, this is issued to our contractor who will contact you directly to arrange for an appointment to assess/repair the problem.
These are target response times which means that the actual repair(s) could take longer, as the problem could be a lot worse than is visible to the eye or parts/materials needs ordering which may delay completion of the repair work.
What is the balance on my rent account?
Your rent account is updated fortnightly so the balance may not reflect payments made in the last two weeks.